Final Expense Telesales Curriculum 2026

Final Expense Telesales Curriculum 2026

FE Telesales 101

  1. Download & print the script; read through the script to become familiar with the flow.
  2. Watch "Welcome to Trustworthy & Intro to Telesales, be prepared to take notes and jot your questions:

Welcome to Trustworthy & Intro to Telesales. 7 minutes.

3. Watch the Final Expense Telesales Course
(1 hours 45 minutes total). Be prepared to take notes and jot questions:

4. Watch The 5 Reasons Video, take notes

5. Book your FE Telesales 101 session:

Review Telesales processes; locate essential resources for underwriting, quoting and E-Apps; refine your belief statement; open Q&A.

Choose Monday 7PM* or Wednesday 11AM* session

*times EST*

Set Reminders for Weekly Calls

  1. Monday 9am EST: Trustworthy Weekly Kick-off Call
  2. Monday 930am EST: Lasting Mark™ Launch Call
  3. Tuesday 1230pm EST: Trustworthy Life Huddle
  4. Wednesday 10am EST: Simplified Life Training | This is Lasting Mark™
  5. Thursday 1030am EST: Life Insurance Academy Coaching Call
  6. Friday 12pm EST: Trustworthy Team Call
  7. Friday 1pm: Life Captains Call (2nd & 4th Fridays)
Links for all calls are on the Agent Resources Page

Understand the Process

Build Trust. Transfer Belief. Identify, Address and Raise the Stakes. Present Options. Share Solutions.

What is Your Belief Statement?

Compelling, Anecdotal, Earnest.

Technology

Laptop or Desktop Computer (Mac or PC)
2nd Screen - can be a Tablet/iPad
Subscribe to the Trustworthy CRM
Digital Business Card

Underwriting

THIS IS IMPORTANT!

Review Final Expense Application Questions
Look Up Medications
Ask Questions in Slack Help Channels
Utilize the Agent Toolkit

Electronic Applications

As you receive your Carrier Writing Numbers, set up your web log in and find the E-App portal ASAP. Work through 2-3 practice applications in each portal to get familiar, ASAP.

Engagement & Association

Weekly Calls

Recommended for Success in the FE Telesales Platform!

24-7 Live Dials, Coaching & Role Play

Success Happens in Community!

Join the team in our Zoom Dial Room- bring your leads and dial, hear how top agents execute the script and handle situations.  Break out rooms are open for coaching and for those waiting for carrier contracts to role-play.

Get to a Boot Camp ASAP

Success Happens in Community!

Gather up with other agents to dial together. Our coaches will help you develop your skills and teach you to handle all situations.

Elements

with Michael Hall

1. Belief Statement
2. Getting the right Premium Commitment
3. Properly sharing the 3 Protection Options
3. E-App Signatures
5. Asking for Emergency Contacts
6. Calling Emergency Contacts